Pricing

What is WhatsApp Business API?  

WhatsApp Business API is an application programming interface introduced by Facebook to allow businesses to communicate with their customers at scale. It is not an out of the box solution but an API through which businesses can send and receive messages, develop a chatbot, integrate it with their apps and websites. For Example; If your customer orders online from your ecommerce website, you can send the receipt to the customer automatically through WhatsApp. For More Use cases you can check this link :

Does quickreply charge anything for access to WhatsApp Business API?  

No. Access to WhatsApp Business API is absolutely free. There is no one time setup fee or onboarding fee.
We will submit your profile to WhatsApp and once you are approved as per WhatsApp’s Commerce Policy, then we will integrate your WhatsApp Authorised Business Account with the quickreply platform.
Please note that the charges that you pay us are solely for the usage of quickreply platform.

What is the Customer Service Window? 

If a customer initiates a chat with you, you may continue that conversation via the WhatsApp API for up to 24 hours after the last message sent to you by that person without charge (“Customer Service Window”). Outside of the Customer Service Window, you may only send messages via approved Message Templates, for which we will charge the applicable rate.

What is a customer support/session message? 

When a customer initiates a message with a business, the business can reply anything within 24 hours. All outgoing messages from businesses during these 24 hours are customer support messages.

What is a template message? 

Message Templates are message formats for common reusable notifications a business may want to send. Businesses must use Message Templates for sending messages outside the 24-hour Customer Service Window to any customers. Your Message Templates will be reviewed by WhatsApp to ensure they do not violate WhatsApp policies.

When customer did not initiate a conversation by sending a message to business, businesses can only send template-approved messages. These messages can be order update messages, shipping update messages, appointment reminders, etc. Template Message Fees vary by country. All template messages must be pre-approved.

What are WhatsApp charges? 

WhatsApp charges a fixed fee for each conversation as a 24 hour incremental session. Pricing is different for every country. You can check the full list here :- https://developers.facebook.com/docs/whatsapp/pricing/conversationpricing

What is the cost for outgoing customer support/session messages? 

Outgoing Session Messages (Customer Support Messages)are completely free at quickreply.

Is there any fee for incoming messages? 

No. There are no fees for incoming messages in quickreply.

What is Monthly Unique Contacts? How is it calculated? 

Monthly Unique Contacts can be defined as any unique phone number that interacts with your WhatsApp Authorised Business Account number. A Monthly Unique Contact is counted only if there is at least 1 incoming message and 1 outgoing message to that number in a duration on 1 month. The Monthly Unique Contacts count is reset every month.

When can I start using I quickreply? 

quickreply works on top of WhatsApp Business APIs. We submit your profile to WhatsApp for approval. Once your WhatsApp Authorised Business Account is approved you can start using quickreply immediately. Getting you approved is on us and your billing will start only once you are approved by WhatsApp.

Can I use my existing WhatsApp number with quickreply? 

Yes, you can use an existing WhatsApp number with quickreply. However, you will need to first delete the account linked to that, prior to onboarding with quickreply. To know more about how to delete your WhatsApp account, please visit how-to-delete-your-account.
In fact, you can provide any number that can receive an OTP to be used for quickreply - this could be a virtual number or a regular SIM number. However, a phone number already being used with the WhatsApp Business API cannot be migrated to quickreply. You will have to then provide a different phone number.
Once we connect the number with kwiquickreplyqreply, it will not work with other WhatsApp Apps and will work only with quickreply's dashboard. If it is a virtual number that is tied to quickreply, then normal voice calls can be made as usual, but WhatsApp voice and video calls are not supported via WhatsApp Business API.

How can I get the WhatsApp Business Verified green tick? 

Businesses that have been granted the Official Business Account (OBA) status on WhatsApp, get a green tick besides their business name. This results in the display name of the number being shown by default, without the WhatsApp business number being explicitly saved by your users.
As we are a WhatsApp Business solution provider, we can apply for the green tick on your behalf for free, once you have supported 50+ users on WhatsApp via quickreply. However, we can not influence WhatsApp's decision with regard to approving your green tick. Their decision in this regard would be final. Multiple factors such as brand credibility, your following on social media and your domain ranking can influence your green tick approval.
To request for a green tick verification, you can simply connect with our support team and send in a request. Once your request for the green tick is approved, your number will automatically be displayed as your business name, to your users along with the green tick. This will show that your business is verified.

Does quickreply give me a number or may I set up my own number as my Official WhatsApp number? 

Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.

Can I broadcast promotional messages? 

You can send promotional or marketing messages to your existing customer base who have opted in to receive messages from you. You can also use the API to send transactional messages. For example, shipping updates, payment reminders, appointment updates, etc.

What is Facebook Business Manager ID? 

The Facebook Business Manager ID corresponds to your Business Manager, the central platform where you can manage your ads, manage assets such as Pages and add accounts, and even add an agency or partners (like quickreply) to help manage your business; in this case, the WhatsApp Business Account (WABA)

To start the business verification process: 

• 1. Confirm your identity. Click on the Confirm Identity button.
• 2. Enter business details.
• 3. Select your business.
• 4. Confirm your business details.
• 5. Get a verification code.
• 6. Enter verification code (not applicable if you use domain verification).

How to apply for WhatsApp Business API? 

• Applying for our WhatsApp Business API is the first step to growing your business through WhatsApp and engaging with your customers effectively. It’s quick and easy and our team guides you through the entire process.
  
  The first step is to get your business profile verified on the facebook business manager. Once that is done you can configure your details with our help and start integrating our API or creating custom templates. If your business is already verified on Facebook, the entire process barely takes a few minutes.
  
  Once the entire process is complete, we also help you develop your own chatbot and you can go live when you're ready. If you ever need any technical support, our team will always be there for you at hello@quickreply.io

What is WhatsApp’s new conversation based pricing (2022)? 

• The new pricing model levies charges based on the initiator of the conversation (either the business or the end-user). This pricing model will divide the WhatsApp business conversations into two different categories that will have different pricing, namely- Business-Initiated and User-Initiated.

What are Business-Initiated and User-Initiated conversations on WhatsApp?  

• Business-Initiated - A conversation that begins when a company sends a message to a customer outside of the 24 hour customer service window. Messages that start a business-initiated conversation require the business to send a message template first.
  
  User-Initiated - A conversation that begins as a result of a message sent by a user. When a company responds to a user within the 24-hour customer service window, that message is categorized as a user-initiated conversation. Within this 24-hour customer service window, businesses can send free-form messages.

Is there any free trial available?  

• Yes there is a free trial available which would allow you to experience our API services without any cost and to get a better idea of it. To access the free trial click here

Can we get a demo for your platform?  

• Yes , you can get a free demo for our WhatsApp Business API platform and how you can use it for your marketing and CRM solutions at any time slot that you choose. To book a demo, click here.

Do you provide a WhatsApp Chatbot as well?  

• At quickreply, we provide you a WhatsApp Chatbot if you subscribe to any of our packages. You provide the flow to us and we deliver the Chatbot as swiftly as possible without any hidden costs.

What are the documents required for the Facebook Business Manager verification?  

• 1. Legal documents:-
  
  Company’s certificate of incorporation
  GST certificate/Business License
  
  2. Proof of address:-
  
  Bank Account Statement
  Utility Bill (Phone/Electricity Bill)

Will you help us get our business verified on Facebook?  

• Yes our team will get in touch with you and guide you on how to verify your facebook business manager account.